1. Information We Collect

At TyTrust, we collect only the minimum necessary details to provide our review-drafting and QR collection service. This includes merchant business profiles, custom Google maps locations, and customer experiences input through tags or speech transcripts. We do not store full user identities or profile details of reviews creators.

2. Processing of Voice and Audio Inputs

For users subscribing to the Premium Voice or Ultimate Voice plans, customers can record their experience using the browser microphone after agreeing to the recording disclosure. We send audio to our configured transcription providers, Sarvam or OpenAI, and use the transcript with our configured AI providers to prepare an editable review draft. Provider processing is subject to the provider's terms and retention controls.

Recordings and transcripts are stored privately for the review service and business records. They have no automatic expiry and are not deleted immediately after transcription. Access is restricted to authorized personnel. You can request deletion through support@tytrust.com; approved requests remove recordings and anonymize associated content, subject to legal holds and required record retention. Backup copies expire through the backup retention process. You can type your review instead of recording audio.

3. Cookies and Analytics

We use basic cookies to keep track of merchant dashboard sessions, active review profiles, and scan counts to generate performance reports. We do not share cookie data with third-party advertisers.

4. Google-Safe Compliance

TyTrust strictly operates as an assistant. We do not manipulate review ratings, gate negative feedback, or auto-post reviews to Google on behalf of the customer. Customers remain in complete control, editing and posting reviews manually. This structure is designed to adhere completely with Google's maps contributions guidelines.

5. Contact Information

If you have any questions about this Privacy Policy, please reach out to us at support@tytrust.com.